How we handle data

Privacy statement

Prolution BV, established at Buitenvaart 1903, 7905 ST Hoogeveen, The Netherlands, is responsible for the processing of personal data as set out in this privacy statement.

Contactgegevens

Personal data that we process

Prolution BV processes your personal data because you use our services and/or because you provide it to us yourself.

Below you will find an overview of the personal data we process:

  • First and last name
  • Internet browser and device type
  • Phone number
  • Email address
  • IP address
  • Other personal data that you actively provide in correspondence and by telephone
  • Location data (at management level)
  • Data about your activities on our website

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in their children’s online activities to prevent data from being collected about children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at info@prolution.nl, and we will delete this information.

Prolution BV processes your personal data for the following purposes

  • To be able to call or email you if necessary to carry out our services
  • To inform you about changes to our services and products
  • To deliver goods and services to you

Automated decision-making

Prolution BV does not use automated decision-making.

How long we retain personal data

Prolution BV does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention period for personal data: 14 months.

For administrative data and invoices, the statutory tax retention period of 7 years applies.

Sharing personal data with third parties

Prolution BV shares your personal data with various third parties if this is necessary for the performance of the agreement and to comply with any legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Prolution BV remains responsible for these processing activities. We share data with the companies listed below.

Cookies, or similar techniques, that we use

Prolution BV uses technical, functional, and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. They also allow us to optimize our website.

Because we have configured these cookies in a privacy-friendly manner (no data sharing, anonymization of IP addresses, and a data processing agreement), they have a minimal impact on your privacy and no prior consent is required for them.

You can opt out of cookies by configuring your internet browser so that it no longer stores cookies. Additionally, you can also delete all information previously stored via your browser settings.

View, modify, or delete data

You have the right to access, correct, or delete your personal data. In addition, you have the right to withdraw any consent for data processing or to object to the processing of your personal data by Prolution BV, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organization named by you.

You can send a request for access, correction, deletion, or data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to info@prolution.nl.

To ensure that the request for access was made by you, we ask you to send a copy of your proof of identity along with the request. Please black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) on this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Prolution BV would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons.

How we protect personal data

Prolution BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or if there are indications of misuse, please contact us via info@prolution.nl.